Greater Manchester restaurant shuts down TripAdvisor critic with brilliant response’Sometimes the customer isn’t right’: Owners of popular Altrincham pasta kitchen Sugo hit back at a harsh review from a disgruntled diner13:48, 23 JAN 2016Updated08:21, 27 JAN 2016Cavatelli with king prawns and nduja sausage at Sugo Pasta Kitchen in Altrincham Get What’s On updates directly to your inbox+ SubscribeThank you for subscribing!Could not subscribe, try again laterInvalid EmailOwners of popular Altrincham restaurant Sugo have hit back at a harsh TripAdvisor review from a disgruntled diner who objected to its 90 minute table turnaround policyThe customer gave the pasta kitchen a one star rating on the website, complaining that her meal had been rushed and slating the food as something she ‘could have prepared far better’.The tiny eatery has just four communal tables and allocates an hour and a half for each booking, which is made clear on its website and which management say she was told about over the phone.The woman, who claimed she did not know about the policy, wrote: “I eat slowly and the portions are large, we also ordered (under persuasion) too many starters. Just after we finished our main course I noticed the waiter kept coming up to the table to see if we had finished (I found that irritating).”Anyway we were told they had another booking for our table in 15mins. How does that make you feel! He asked if we wanted coffee, what! To gulp down in a few minute no time to even consider a desert [sic].”Sugo pasta kitchen in AltrinchamShe then went on to slam the rest of her experience at Sugo, which is currently the town’s top rated restaurant on the website, writing: “I feel this restaurant is perhaps resting on its laurels of all its glowing reviews.
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